Frequently Asked Questions

Questions our Customers Ask Most Often

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CAP-IT Managed Antivirus

When I sign up, what happens then?

We call you and set up a time to log into your system and install our software. You need to be there during this process but it usually only takes about 5 minutes. All you need to do is to go to a website, enter a number and run a program. We do everything else. We make the process as comfortable as possible.

I can buy antivirus programs cheaper and put it on more computers

Absolutely. Customers subscribe to our antivirus program because they do not want to be bothered with it. They do not want to install it. They do not want to configure it. They do not want to deal with it when it does not work or check to make sure it is working.

How are you going to install the program?

We will need to remote into your computer to install it. You will need to be in front of your computer when we do it. We will also need to uninstall your existing antivirus program when we install it as it does not “play well” with other antivirus programs.

CAP-IT Managed Backup

Why do I need a managed Backup program?

Backup programs break. All of them do at some time. We monitor your backup program and make sure it is working. We fix it if it is not working, so you do not need to worry about it.

Do you back up all my pictures?

Our CAP-IT Managed Bronze program does not include pictures, but all the other programs do.

Is there a limit on the space allowed for backup?

No, all of our programs have unlimited space. We even have some customers that are backing up over a TB of data. Most customers are in the 250 – 500 GB range.

CAP-IT Security

Is computer security really that important for my small business?

Absolutely. Even if you do not have information that is wanted, the “bad guys” could want your computer for its space or to use it for distribution.

How do I decide what progrm is best for my company?

Call us; we will be glad to discuss your needs and help you decide. We will not oversell you. We want you to be happy with the program you choose. There are no contracts so you can upgrade, downgrade or quit at any time. All we ask is a 30-day notice.

Is your comany safe - how do we know?

We like to think we are safe. We have never had a Better Business Bureau complaint filed against us in 29+ years of business. All of our customers love us. If they don’t, they can leave at any time for any reason.

Do-It-Yourself

I am with GoDaddy now, can I move to your system?

Yes, that is not a problem. It depends on what you have with GoDaddy to determine what is needed to move. You will need to create an account first, then call the number (480) 624-2500 and the techs will help you.

Is there a charge to create an account?

No, there is no charge to create the account. No credit cards are required until you purchase something.

Can I call you (205) 408-0600 instead of the other number?

Yes, you can but I can not see your account, so I am limited in what I can do to help you. The techs at (480) 624-2500 are better equipped to help.

Cain Awning Co. has relied and trusted the services of Saunders Business Solutions for over 8 years. They have played a vital role in our success, especially in the areas of web-site services and security within our computer network and data storage. It is a pleasure to work with companies that live up to their mission and Saunders Business Solutions certainly does!
Hank Lawson
Owner - Cain Awning

SECURITY TIP - Email Phishing Attacks come in many ways and are getting more and more sophisticated. The reason they are getting better and more prevalent is they work. There is actually a business selling Phishing kits on the Black Web to the "Bad Guys." The people that sell the kits also offer support, just like any other business. In all emails you get, mouse over the link before you open a link or attachment and make sure you know where the link is going to send you. If you do not know or not sure, call the person that sent it and verify that they sent it or call us. We will be glad to answer your questions.

Rob Saunders

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