Frequently Asked Questions
Questions our Customers Ask Most Often
CAP-IT Managed Antivirus
We call you and set up a time to log into your system and install our software. You need to be there during this process but it usually only takes about 5 minutes. All you need to do is to go to a website, enter a number and run a program. We do everything else. We make the process as comfortable as possible.
Absolutely. Customers subscribe to our antivirus program because they do not want to be bothered with it. They do not want to install it. They do not want to configure it. They do not want to deal with it when it does not work or check to make sure it is working.
We will need to remote into your computer to install it. You will need to be in front of your computer when we do it. We will also need to uninstall your existing antivirus program when we install it as it does not “play well” with other antivirus programs.
CAP-IT Managed Backup
Backup programs break. All of them do at some time. We monitor your backup program and make sure it is working. We fix it if it is not working, so you do not need to worry about it.
Our CAP-IT Managed Bronze program does not include pictures, but all the other programs do.
No, all of our programs have unlimited space. We even have some customers that are backing up over a TB of data. Most customers are in the 250 – 500 GB range.
CAP-IT Security
Absolutely. Even if you do not have information that is wanted, the “bad guys” could want your computer for its space or to use it for distribution.
Call us; we will be glad to discuss your needs and help you decide. We will not oversell you. We want you to be happy with the program you choose. There are no contracts so you can upgrade, downgrade or quit at any time. All we ask is a 30-day notice.
We like to think we are safe. We have never had a Better Business Bureau complaint filed against us in 29+ years of business. All of our customers love us. If they don’t, they can leave at any time for any reason.
Do-It-Yourself
Yes, that is not a problem. It depends on what you have with GoDaddy to determine what is needed to move. You will need to create an account first, then call the number (480) 624-2500 and the techs will help you.
No, there is no charge to create the account. No credit cards are required until you purchase something.
Yes, you can but I can not see your account, so I am limited in what I can do to help you. The techs at (480) 624-2500 are better equipped to help.
SECURITY TIP - Email Phishing Attacks come in many ways and are getting more and more sophisticated. The reason they are getting better and more prevalent is they work. There is actually a business selling Phishing kits on the Black Web to the "Bad Guys." The people that sell the kits also offer support, just like any other business. In all emails you get, mouse over the link before you open a link or attachment and make sure you know where the link is going to send you. If you do not know or not sure, call the person that sent it and verify that they sent it or call us. We will be glad to answer your questions.
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